Provide both exemplary veterinary care and customer care

Mar 17, 2016 by Andrew Clark

Customer service is a phrase that we use too much with too little understanding of its true meaning to our practices.  The measure from which to look at customer... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Inventory management will improve profitability

Mar 16, 2016 by Edward L. Blach, DVM, MS, MBA

Inventory management represents one of your biggest opportunities to improve profitability.  Inventory and the services required to run a practice (Cost of Professional Services - COPS) represent the second... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Getting Started ,Optimize Inventory and Suppliers ,Supplier Wednesday

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Optimize your team

Mar 15, 2016 by Edward L. Blach, DVM, MS, MBA

You must optimize your team in order to create an environment that will yield satisfied customers, a healthy practice, and a successful enterprise.  'Optimizing your team' refers to several... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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Define your brand promise

Mar 14, 2016 by Edward L. Blach, DVM, MS, MBA

Your brand is what your clients think of you as a business.  It is your promise to your clients regarding who you are and what you stand for as... [ Continue Reading ]

Topics: Sales and Marketing ,Marketing Monday

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Financial Friday will help you get your financials in order

Mar 5, 2016 by Andrew Clark

Financial Friday - March 4, 2016 The mission of www.ismypracticehealthy.com is to lead our readers on an educational journey, presenting weekly veterinary business knowledge using brief, easily understandable, impactful management... [ Continue Reading ]

Topics: Finance ,Financial Friday

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Service Thursday is about providing exemplary service

Mar 4, 2016 by Edward L. Blach, DVM, MS, MBA

Successful veterinary practices understand that while they treat animals, they are in the business of serving people.  Service Thursday will provide education focused on two primary areas:  providing... [ Continue Reading ]

Topics: Management ,Provide Exemplary Care ,Service Thursday

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Team Tuesday will help you build and sustain a high-performing team

Mar 4, 2016 by Edward L. Blach, DVM, MS, MBA

Team Tuesday will help you build and sustain a high performing team.  Leadership development is very important in building a team, and learning how to develop the leaders in... [ Continue Reading ]

Topics: Management ,Team Tuesday

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Supplier Wednesday will help you optimize suppliers and inventory

Mar 4, 2016 by Edward L. Blach, DVM, MS, MBA

Supplier Wednesday will provide education to help you optimize supplier relationships and inventory.  Inventory is the second largest expense category in most practices, and therefore, it demands attention if... [ Continue Reading ]

Topics: Supplier Wednesday

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Marketing Monday will focus on growing your practice

Mar 4, 2016 by Edward L. Blach, DVM, MS, MBA

Marketing Monday will provide brief, high impact insights and education focused on helping you grow the "top-line" or total revenue for your practice.  Growing revenue is obviously important to... [ Continue Reading ]

Topics: Sales and Marketing ,Marketing Monday

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Remember to input your February data into your dashboard

Mar 3, 2016 by Edward L. Blach, DVM, MS, MBA

To be most effective, it is important that you enter your February data into the data dashboard as soon as possible to review the up-to-date trends.  Examine Inventory and... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Management ,Summary Saturday

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