Entries with the topic Provide Exemplary Care.

What is your promise to your customers?

Mar 2, 2017 by Edward L. Blach, DVM, MS, MBA

Every business makes a promise to their customers.  In building your brand and your practice, you have established promises, both written and unwritten, to your customers regarding the quality... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Establish your standard of care for both your medicine and your business

Feb 23, 2017 by Edward L. Blach, DVM, MS, MBA

Much of the conflict with veterinarians operating healthy practices often lies with the focus of the veterinarian being on their preferred medical process in isolation from the needs of the... [ Continue Reading ]

Topics: Featured 3 ,Administration ,Provide Exemplary Care ,Service Thursday

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Measures that matter

Feb 16, 2017 by Edward L. Blach, DVM, MS, MBA

Clients have preferences regarding the services they receive.  They hate having to wait.  They want service now, on their terms, and they want to know that they matter. ... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Differentiate your service

Feb 9, 2017 by Edward L. Blach, DVM, MS, MBA

Most veterinary practices offer the same services.  Most practices deliver similar care, in a building that is similar, with a team of people who are similar, in a manner... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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What customers want versus what customers need

Feb 2, 2017 by Edward L. Blach, DVM, MS, MBA

As veterinarians, we’re taught to advise clients about what they need.  We learn a lot of science and medicine that leads to diagnosing a problem and then... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Exemplary care is more than medicine

Jan 26, 2017 by Edward L. Blach, DVM, MS, MBA

Veterinarians are thought of primarily by their clients for instances of injury and illness.  Though veterinary opinions have some impact regarding other issues such as nutrition and behavior, our... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Management structure affects customer service

Jan 19, 2017 by Edward L. Blach, DVM, MS, MBA

Practice ownership brings with it requirements to make some management decisions.  And those decisions will determine how customers are served, but management will vary according to various ownership structures. ... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Use technology to improve efficiencies and service

Jan 12, 2017 by Edward L. Blach, DVM, MS, MBA

Customer service is of utmost importance in veterinary practice.  In today's business environment, it is important to look at other service businesses to identify ways to provide an... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Alexa? Siri? Who are these people?

Jan 5, 2017 by Edward L. Blach, DVM, MS, MBA

Who is Alexa?  And who is Siri?  We hear about these characters, and we see people (maybe some of us do this as well) talking to electronic boxes... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Science versus service

Dec 29, 2016 by Edward L. Blach, DVM, MS, MBA

Veterinarians are taught the sciences.  Our clients want service.  Therein lies the dilemma we face when trying to satisfy customers.  We were recruited to be veterinarians for... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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