Entries with the topic Provide Exemplary Care.
Know your customers
Mar 24, 2016 by Edward L. Blach, DVM, MS, MBA
Delivering exemplary service requires knowing your customers. In order to know your customers, it is important to listen to them when you see them and to be proactive in... [ Continue Reading ]
Topics: Getting Started ,Provide Exemplary Care ,Service Thursday
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Provide both exemplary veterinary care and customer care
Mar 17, 2016 by Andrew Clark
Customer service is a phrase that we use too much with too little understanding of its true meaning to our practices. The measure from which to look at customer... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Service Thursday is about providing exemplary service
Mar 4, 2016 by Edward L. Blach, DVM, MS, MBA
Successful veterinary practices understand that while they treat animals, they are in the business of serving people. Service Thursday will provide education focused on two primary areas: providing... [ Continue Reading ]
Topics: Management ,Provide Exemplary Care ,Service Thursday
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Five areas to focus
Dec 10, 2015 by Edward L. Blach, DVM, MS, MBA
From the Merck-Henry Schein Study, significant opportunities exist in five areas to focus management efforts to improve profitability and practice value including the following: improve team management including proactively managing... [ Continue Reading ]
Topics: Build and Lead Your Team ,Finance ,Getting Started ,Management ,Optimize Inventory and Suppliers ,Provide Exemplary Care ,Sales and Marketing
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Prepare for 2016
Nov 17, 2015 by Edward L. Blach, DVM, MS, MBA
As 2015 comes to a close, we need to look forward and take steps to prepare for 2016. Proper planning and preparation now will improve your likelihood of achieving your objectives... [ Continue Reading ]
Topics: Featured 2 ,Build and Lead Your Team ,Finance ,Management ,Provide Exemplary Care
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