Entries with the topic Service Thursday.

It’s about mutual respect

Jun 1, 2017 by Edward L. Blach, DVM, MS, MBA

Most clients come to you, because they want your help.  What we sometimes don't fully realize is that not all of their needs are medically related to their... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Don’t make clients wait

May 11, 2017 by Edward L. Blach, DVM, MS, MBA

Clients of veterinarians have expectations regarding services they receive that have nothing to do with animals.  Their expectations are rooted in how they receive services in every other sector... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Optimize your veterinarians’ time with patients

Apr 27, 2017 by Edward L. Blach, DVM, MS, MBA

Veterinarians are your primary service providers and revenue producers in most practices.  Therefore, it is important to optimize the roles your veterinarians serve in order to ensure that veterinarians... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Focus on the customer

Apr 13, 2017 by Edward L. Blach, DVM, MS, MBA

For years, veterinarians learned everything they could about procedures, science, and medicine in an effort to make a difference in the lives of their animal patients.  Rarely did we... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Innovate convenience!

Apr 6, 2017 by Edward L. Blach, DVM, MS, MBA

Customers are willing to pay handsomely for convenience.  Amazon.com has doubled its value in the past 17 months.  For a public company, that only happens with significant performance... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Do the unexpected

Mar 30, 2017 by Edward L. Blach, DVM, MS, MBA

Exemplary care takes many forms, but one thing satisfied customers have in common is that the service typically exceeds expectations.  Remember, customers never want to be frustrated, surprised, or... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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How much do you care?

Mar 23, 2017 by Edward L. Blach, DVM, MS, MBA

Customers measure every service on the basis of one question:  As a service provider, how much do you care?  They measure your level of care against many criteria... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Innovative customer care

Mar 16, 2017 by Edward L. Blach, DVM, MS, MBA

Providing exemplary care depends on more than delivering veterinary medical procedures.  Clients want service.  They seek to optimize their experiences regardless of their needs.  Whether they're... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Anticipate customer needs

Mar 9, 2017 by Edward L. Blach, DVM, MS, MBA

Can you think of an occasion when you as a customer were doing business with a company, and you felt like they anticipated every need you might have before you... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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What is your promise to your customers?

Mar 2, 2017 by Edward L. Blach, DVM, MS, MBA

Every business makes a promise to their customers.  In building your brand and your practice, you have established promises, both written and unwritten, to your customers regarding the quality... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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