Entries with the topic Service Thursday.

Teach your team to care!

May 12, 2016 by Edward L. Blach, DVM, MS, MBA

Want to help your team to make exemplary service the core of what they offer your customers?  Here is an exercise that works very well. Gather your team in... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Are you there when your clients need you most?

May 5, 2016 by Edward L. Blach, DVM, MS, MBA

The veterinary-client-patient relationship is special.  In spite of the internet, Google, and other sources of information, veterinarians are still the number one influential regarding animal health to animal owners. ... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Ask customers to rate your service

Apr 28, 2016 by Edward L. Blach, DVM, MS, MBA

Customer ratings of your services are very important.  First of all, asking customers for their input regarding your services sends a message to them that you care about what... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Never make them call you back

Apr 21, 2016 by Edward L. Blach, DVM, MS, MBA

You want your clients to call you, but you never want to force them to call you back.  At first, this seems contradictory, but consider it further.  To... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Make it easy for customers

Apr 14, 2016 by Edward L. Blach, DVM, MS, MBA

Once you know what your customers want, and you've mapped your customer experience, identify those areas of your operation that are inconvenient, potentially frustrating, or unpleasant for your customers... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Map your customer experience

Apr 7, 2016 by Edward L. Blach, DVM, MS, MBA

To ensure that your service delivers exemplary care, it is important to evaluate your services from several perspectives. First, the practice must establish a standard of care, which is a... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Know what your customers want

Mar 31, 2016 by Edward L. Blach, DVM, MS, MBA

In order to satisfy your customers, you must know what they want.  Learning what your customers want doesn't just happen.  When you watch the most successful veterinarians... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Know your customers

Mar 24, 2016 by Edward L. Blach, DVM, MS, MBA

Delivering exemplary service requires knowing your customers.  In order to know your customers, it is important to listen to them when you see them and to be proactive in... [ Continue Reading ]

Topics: Getting Started ,Provide Exemplary Care ,Service Thursday

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Provide both exemplary veterinary care and customer care

Mar 17, 2016 by Andrew Clark

Customer service is a phrase that we use too much with too little understanding of its true meaning to our practices.  The measure from which to look at customer... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Service Thursday is about providing exemplary service

Mar 4, 2016 by Edward L. Blach, DVM, MS, MBA

Successful veterinary practices understand that while they treat animals, they are in the business of serving people.  Service Thursday will provide education focused on two primary areas:  providing... [ Continue Reading ]

Topics: Management ,Provide Exemplary Care ,Service Thursday

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