The best predictor of the future in business is the past. If you're concerned about the future of your practice, the best predictor for your practice's future is data that shows the performance of your practice in the past. Feedback from your clients about their level of satisfaction with the services they've received from your practice is powerful. Engage with your customers every day. Ask them what you can do better. Provide opportunities for them to provide confidential feedback every day. Use that data to educate your team about what clients want. Use the positive reviews to highlight successes with your team.
Get your practice in order to capture the data that will provide the performance metrics that will make a difference. Keep it simple, but get it done. Remember, what gets measured gets done. If you don't like the results that your data reveals, use that data to make decisions that will get you the results that you want. If you have questions, you can submit them confidentially at ismypracticehealthy.com.
