Entries by Edward L. Blach, DVM, MS, MBA.

What if the practice was paid to minimize client visits to the practice?

Aug 14, 2017 by Edward L. Blach, DVM, MS, MBA

Research has shown that many pet owners are disappointed with their experiences with veterinarians.  As many as half of pet owners do not have a regular veterinarian, and of... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Telehealth:  Opportunities abound

Jul 30, 2017 by Edward L. Blach, DVM, MS, MBA

There has been much discussion and even consternation about telehealth in veterinary medicine for the past several years.  The word 'telehealth' conjures up many different visions of what it... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Optimizing supplier relationships is key to inventory control and profitability

Jul 12, 2017 by Edward L. Blach, DVM, MS, MBA

Inventory and related services such as radiology and laboratory expenses represent the second largest expense category in most practices.  In most healthy practices, this cost category, known as Cost... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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Options for growing a practice

Jul 9, 2017 by Edward L. Blach, DVM, MS, MBA

Growing a veterinary practice results from a variety of strategies.  Most of the healthiest practices use multiple growth strategies to ensure consistent growth and stability.  The most common... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Don’t financials have to be complicated?  No they do not.

Jul 7, 2017 by Edward L. Blach, DVM, MS, MBA

Financial statements are the measuring stick for the financial results of a business.  Very commonly, veterinarians tell me privately that they wish they knew more about financial analysis and... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Management ,Financial Friday

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What leads to client satisfaction?

Jul 6, 2017 by Edward L. Blach, DVM, MS, MBA

To best understand what clients want and what leads to client satisfaction, put yourself in their shoes.  Visualize yourself as a customer who is seeking service in an area... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Summary Saturday provides a summary of each week’s content for quick review

Jul 1, 2017 by Edward L. Blach, DVM, MS, MBA

Summary Saturday is an enewsletter, with links back to each day's new content for that week.  It provides a summary of each week's content in each of... [ Continue Reading ]

Topics: Summary Saturday

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Effective leadership is powerful

Jun 23, 2017 by Edward L. Blach, DVM, MS, MBA

Effective leadership is very powerful, yet it is difficult to define both in its make-up and its impact.  We see organizations and teams that consistently outperform their counterparts, and... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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How practices do business matters

Jun 11, 2017 by Edward L. Blach, DVM, MS, MBA

Optimizing your relationship with suppliers can bring dramatic benefits.  Not only can you save time by working with one primary supplier, but strengthening your relationship can bring significant financial... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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It’s about mutual respect

Jun 1, 2017 by Edward L. Blach, DVM, MS, MBA

Most clients come to you, because they want your help.  What we sometimes don't fully realize is that not all of their needs are medically related to their... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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