Entries with the topic Provide Exemplary Care.
Telehealth: Opportunities abound
Jul 30, 2017 by Edward L. Blach, DVM, MS, MBA
There has been much discussion and even consternation about telehealth in veterinary medicine for the past several years. The word 'telehealth' conjures up many different visions of what it... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
What leads to client satisfaction?
Jul 6, 2017 by Edward L. Blach, DVM, MS, MBA
To best understand what clients want and what leads to client satisfaction, put yourself in their shoes. Visualize yourself as a customer who is seeking service in an area... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
It’s about mutual respect
Jun 1, 2017 by Edward L. Blach, DVM, MS, MBA
Most clients come to you, because they want your help. What we sometimes don't fully realize is that not all of their needs are medically related to their... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Don’t make clients wait
May 11, 2017 by Edward L. Blach, DVM, MS, MBA
Clients of veterinarians have expectations regarding services they receive that have nothing to do with animals. Their expectations are rooted in how they receive services in every other sector... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Optimize your veterinarians’ time with patients
Apr 27, 2017 by Edward L. Blach, DVM, MS, MBA
Veterinarians are your primary service providers and revenue producers in most practices. Therefore, it is important to optimize the roles your veterinarians serve in order to ensure that veterinarians... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Focus on the customer
Apr 13, 2017 by Edward L. Blach, DVM, MS, MBA
For years, veterinarians learned everything they could about procedures, science, and medicine in an effort to make a difference in the lives of their animal patients. Rarely did we... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Innovate convenience!
Apr 6, 2017 by Edward L. Blach, DVM, MS, MBA
Customers are willing to pay handsomely for convenience. Amazon.com has doubled its value in the past 17 months. For a public company, that only happens with significant performance... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Do the unexpected
Mar 30, 2017 by Edward L. Blach, DVM, MS, MBA
Exemplary care takes many forms, but one thing satisfied customers have in common is that the service typically exceeds expectations. Remember, customers never want to be frustrated, surprised, or... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Put yourself in your customers’ shoes
Mar 27, 2017 by Edward L. Blach, DVM, MS, MBA
Put yourself in the shoes of your customer. Then, ask yourself, what do I want when it comes to attaining veterinary care? Many clients of veterinarians express a great... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Sales and Marketing ,Marketing Monday
No comments found, be the first to post a comment.
How much do you care?
Mar 23, 2017 by Edward L. Blach, DVM, MS, MBA
Customers measure every service on the basis of one question: As a service provider, how much do you care? They measure your level of care against many criteria... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Recent Comments
“That last comment about meekness is from Jon Skinner, not...”
“This is true and I would add to that a...”
“ I believe this is a great idea and I...”