Entries by Edward L. Blach, DVM, MS, MBA.
What do your customers want?
Jun 30, 2018 by Edward L. Blach, DVM, MS, MBA
Customers will tell you by their actions what they want. If they seek service elsewhere or purchase drugs online, then there is a reason. Either it's more... [ Continue Reading ]
Topics: Sales and Marketing ,Marketing Monday
No comments found, be the first to post a comment.
What if the practice was paid to minimize client visits to the practice?
Aug 14, 2017 by Edward L. Blach, DVM, MS, MBA
Research has shown that many pet owners are disappointed with their experiences with veterinarians. As many as half of pet owners do not have a regular veterinarian, and of... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
No comments found, be the first to post a comment.
Telehealth: Opportunities abound
Jul 30, 2017 by Edward L. Blach, DVM, MS, MBA
There has been much discussion and even consternation about telehealth in veterinary medicine for the past several years. The word 'telehealth' conjures up many different visions of what it... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Optimizing supplier relationships is key to inventory control and profitability
Jul 12, 2017 by Edward L. Blach, DVM, MS, MBA
Inventory and related services such as radiology and laboratory expenses represent the second largest expense category in most practices. In most healthy practices, this cost category, known as Cost... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
No comments found, be the first to post a comment.
Options for growing a practice
Jul 9, 2017 by Edward L. Blach, DVM, MS, MBA
Growing a veterinary practice results from a variety of strategies. Most of the healthiest practices use multiple growth strategies to ensure consistent growth and stability. The most common... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
No comments found, be the first to post a comment.
Don’t financials have to be complicated? No they do not.
Jul 7, 2017 by Edward L. Blach, DVM, MS, MBA
Financial statements are the measuring stick for the financial results of a business. Very commonly, veterinarians tell me privately that they wish they knew more about financial analysis and... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Management ,Financial Friday
No comments found, be the first to post a comment.
What leads to client satisfaction?
Jul 6, 2017 by Edward L. Blach, DVM, MS, MBA
To best understand what clients want and what leads to client satisfaction, put yourself in their shoes. Visualize yourself as a customer who is seeking service in an area... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Summary Saturday provides a summary of each week’s content for quick review
Jul 1, 2017 by Edward L. Blach, DVM, MS, MBA
Summary Saturday is an enewsletter, with links back to each day's new content for that week. It provides a summary of each week's content in each of... [ Continue Reading ]
Topics: Summary Saturday
No comments found, be the first to post a comment.
Effective leadership is powerful
Jun 23, 2017 by Edward L. Blach, DVM, MS, MBA
Effective leadership is very powerful, yet it is difficult to define both in its make-up and its impact. We see organizations and teams that consistently outperform their counterparts, and... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
How practices do business matters
Jun 11, 2017 by Edward L. Blach, DVM, MS, MBA
Optimizing your relationship with suppliers can bring dramatic benefits. Not only can you save time by working with one primary supplier, but strengthening your relationship can bring significant financial... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
No comments found, be the first to post a comment.
Recent Comments
“That last comment about meekness is from Jon Skinner, not...”
“This is true and I would add to that a...”
“ I believe this is a great idea and I...”