Entries by Edward L. Blach, DVM, MS, MBA.
It’s about mutual respect
Jun 1, 2017 by Edward L. Blach, DVM, MS, MBA
Most clients come to you, because they want your help. What we sometimes don't fully realize is that not all of their needs are medically related to their... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Updated AVMA Report on Veterinary Markets available
May 16, 2017 by Edward L. Blach, DVM, MS, MBA
The 2017 AVMA Report on Veterinary Markets was recently made available. Some key findings include: (the following is quoted from: http://atwork.avma.org/2017/04/10/2017-avma-report-on-veterinary-markets-now-available/) The total number of ... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
No comments found, be the first to post a comment.
Make the decision easy
May 15, 2017 by Edward L. Blach, DVM, MS, MBA
Marketing should be simple. Your objective should be to convey what you have that your customer values in as simple a manner as possible. Too often, we try... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
No comments found, be the first to post a comment.
Use Trailing 12 charts to monitor high impact practice metrics
May 12, 2017 by Edward L. Blach, DVM, MS, MBA
Inventory and related services are the second highest expense category in most practices. Whether you call it Cost of Goods Sold, or Cost of Professional Services (COPS), this group... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
No comments found, be the first to post a comment.
Don’t make clients wait
May 11, 2017 by Edward L. Blach, DVM, MS, MBA
Clients of veterinarians have expectations regarding services they receive that have nothing to do with animals. Their expectations are rooted in how they receive services in every other sector... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
No comments found, be the first to post a comment.
Don’t buy your friends
May 10, 2017 by Edward L. Blach, DVM, MS, MBA
The cost of inventory and related services consumes between 15% and 35% of revenue in most practices. That is a lot of money. The most profitable practices keep this cost... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
No comments found, be the first to post a comment.
Never underestimate the impact of leadership
May 9, 2017 by Edward L. Blach, DVM, MS, MBA
Leadership and its impact on an organization or company is one of the most misunderstood and undervalued components of success or failure. Weak leadership leads to organizational dysfunction, poor... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
No comments found, be the first to post a comment.
Refine your digital footprint
May 8, 2017 by Edward L. Blach, DVM, MS, MBA
More then 70% of clients search Google or similar sites for information prior to or after seeing a veterinarian. They look for location, phone numbers, hours of operations, people, expertise,... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
No comments found, be the first to post a comment.
Securing inventory
May 3, 2017 by Edward L. Blach, DVM, MS, MBA
Inventory is the second largest expense in a veterinary practice. It, along with lab, radiology, mortuary, and related expenses should represent less than 20% of revenue in most practices, though... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
No comments found, be the first to post a comment.
Leadership and implementation
May 2, 2017 by Edward L. Blach, DVM, MS, MBA
Making progress in a veterinary practice, no matter the subject, depends upon leadership and implementation. The leadership must establish a vision and expectation for where the practice is going... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
No comments found, be the first to post a comment.
Recent Comments
“That last comment about meekness is from Jon Skinner, not...”
“This is true and I would add to that a...”
“ I believe this is a great idea and I...”