Entries by Edward L. Blach, DVM, MS, MBA.

Optimize your digital outreach

Apr 10, 2017 by Edward L. Blach, DVM, MS, MBA

We live in a digital world. Apple is valued at about $742 billion dollars and largely makes digital devices and services that allow consumers to consume digital services of all... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Innovate convenience!

Apr 6, 2017 by Edward L. Blach, DVM, MS, MBA

Customers are willing to pay handsomely for convenience. Amazon.com has doubled its value in the past 17 months. For a public company, that only happens with significant performance... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Learn from your supplier partners

Apr 5, 2017 by Edward L. Blach, DVM, MS, MBA

Veterinarians have access to many wonderful resources who are both willing and able to help them grow their practices. On a daily basis, veterinarians work with representatives of companies... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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Recognize what is important to your team

Apr 4, 2017 by Edward L. Blach, DVM, MS, MBA

Most practice leaders only think of money when they establish parameters for a new hire or when they consider changing their compensation packages with their employees. It is very... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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Grow your business with existing clients

Apr 3, 2017 by Edward L. Blach, DVM, MS, MBA

Your biggest opportunities to grow your practice are in optimizing your services with existing clients. Think about the opportunity. You know their name, address, phone, animal names, and... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Do the unexpected

Mar 30, 2017 by Edward L. Blach, DVM, MS, MBA

Exemplary care takes many forms, but one thing satisfied customers have in common is that the service typically exceeds expectations. Remember, customers never want to be frustrated, surprised, or... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Establish the team culture

Mar 28, 2017 by Edward L. Blach, DVM, MS, MBA

Veterinary practices require a team effort to operate effectively and to serve clients' needs. It is imperative for leadership to establish a vision for the practice and a to... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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Put yourself in your customers’ shoes

Mar 27, 2017 by Edward L. Blach, DVM, MS, MBA

Put yourself in the shoes of your customer. Then, ask yourself, what do I want when it comes to attaining veterinary care? Many clients of veterinarians express a great... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Sales and Marketing ,Marketing Monday

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How much do you care?

Mar 23, 2017 by Edward L. Blach, DVM, MS, MBA

Customers measure every service on the basis of one question: As a service provider, how much do you care? They measure your level of care against many criteria... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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What was your Cost of Goods last month?

Mar 22, 2017 by Edward L. Blach, DVM, MS, MBA

This is a simple question. Cost of Goods or Cost of Professional Services is an expense category in a chart of accounts that includes inventory costs, laboratory costs, radiology... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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