Entries by Edward L. Blach, DVM, MS, MBA.
Your team needs to focus on these 5 things
Mar 21, 2017 by Edward L. Blach, DVM, MS, MBA
Practice management isn't easy, because it involves people. The team you build is of utmost importance in the outcome of your veterinary practice, and your leadership is even... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Number of new clients is only one measure of marketing
Mar 20, 2017 by Edward L. Blach, DVM, MS, MBA
Marketing is intended to accomplish several objectives. A list of marketing objectives typically includes: improving client loyalty attracting new clients and patients growing the practice increasing the amount... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Innovative customer care
Mar 16, 2017 by Edward L. Blach, DVM, MS, MBA
Providing exemplary care depends on more than delivering veterinary medical procedures. Clients want service. They seek to optimize their experiences regardless of their needs. Whether they're... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Develop mutual respect
Mar 15, 2017 by Edward L. Blach, DVM, MS, MBA
Optimizing relationships in veterinary practice requires the development of mutual respect between the parties involved. An example of mutual respect would be scheduling an appointment when you desire to... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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The impact of rising wages
Mar 14, 2017 by Edward L. Blach, DVM, MS, MBA
Twenty-one states will raise their minimum wage in 2017. Some are relatively minor adjustments, while others are significant increases that could have a dramatic impact on the financial performance of... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Avoid being a commodity
Mar 13, 2017 by Edward L. Blach, DVM, MS, MBA
Is your veterinary practice positioned as a commodity? Are the services you provide easily replaced by any other practice? Do you compete primarily on price to earn your... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Anticipate customer needs
Mar 9, 2017 by Edward L. Blach, DVM, MS, MBA
Can you think of an occasion when you as a customer were doing business with a company, and you felt like they anticipated every need you might have before you... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Make sure to capture all charges
Mar 8, 2017 by Edward L. Blach, DVM, MS, MBA
It is very common for many practices to not have reliable procedures in place to ensure that all charges for procedures performed and products used or dispensed are captured and... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Provide customer service training to your entire team
Mar 7, 2017 by Edward L. Blach, DVM, MS, MBA
The most successful veterinary practices excel at serving customers. Yes, the veterinary medicine and science is important, but few clients have the capability to determine the differences in veterinary... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Ask and they will tell you their pain points
Mar 6, 2017 by Edward L. Blach, DVM, MS, MBA
Opportunities abound to learn what clients want if only we provide them the opportunity to tell us, and then we listen. It really is that simple. As customers... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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