Entries by Edward L. Blach, DVM, MS, MBA.
Six numbers that will help you grow your practice
Mar 3, 2017 by Edward L. Blach, DVM, MS, MBA
Practice financials don't need to be complicated. Keep them simple, up-to-date, and learn from others who have already done what you want to do. Start with a... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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What is your promise to your customers?
Mar 2, 2017 by Edward L. Blach, DVM, MS, MBA
Every business makes a promise to their customers. In building your brand and your practice, you have established promises, both written and unwritten, to your customers regarding the quality... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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The Two Biggest Opportunities to Improve Profitability
Mar 1, 2017 by Edward L. Blach, DVM, MS, MBA
The two biggest opportunities to improve profitability in most practices are to reduce labor and inventory costs. Labor costs typically account for 30% to 50% of revenue in most practices, depending... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Out of hours service carries a heavy burden
Feb 28, 2017 by Edward L. Blach, DVM, MS, MBA
Repeatedly in talking with veterinarians across the country, the issue of out-of-hours or emergency coverage has a big impact on veterinary practices of all kinds. A common phrase is '... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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How important is reliability?
Feb 27, 2017 by Edward L. Blach, DVM, MS, MBA
ATT and many other companies are constantly selling their reliability. In the world of phone service, few things are more frustrating to customers than for them to purchase cell... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Establish your standard of care for both your medicine and your business
Feb 23, 2017 by Edward L. Blach, DVM, MS, MBA
Much of the conflict with veterinarians operating healthy practices often lies with the focus of the veterinarian being on their preferred medical process in isolation from the needs of the... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Provide Exemplary Care ,Service Thursday
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Don’t give it away
Feb 22, 2017 by Edward L. Blach, DVM, MS, MBA
Practices should spend significant time and effort establishing and nurturing relationships with their key suppliers. These relationships, along with well-negotiated supplier agreements and close working relationships, will yield many... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Symptoms of failed leadership
Feb 21, 2017 by Edward L. Blach, DVM, MS, MBA
Labor costs are the highest expense in most veterinary practices. It is also one of the most challenging requirements of managing a practice or even a part of a... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Answer the phone
Feb 20, 2017 by Edward L. Blach, DVM, MS, MBA
Accessibility is one of the most important criteria that customers want from any service provider, and customers of veterinarians are no different. It might seem obvious, but it is... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Measures that matter
Feb 16, 2017 by Edward L. Blach, DVM, MS, MBA
Clients have preferences regarding the services they receive. They hate having to wait. They want service now, on their terms, and they want to know that they matter. ... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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