Entries by Edward L. Blach, DVM, MS, MBA.
It’s time to examine your inventory costs
Apr 20, 2016 by Edward L. Blach, DVM, MS, MBA
Timely, regular assessment of your inventory and related costs (Cost of Professional Services - COPS) is important, because it represents the second highest cost area in most practices. COPS... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Examine the financial impact of your team
Apr 19, 2016 by Edward L. Blach, DVM, MS, MBA
It's mid-April. It's important to examine the financial impact of your team. We've discussed the importance of having access to timely, accurate, and current financial... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Differentiate your brand
Apr 18, 2016 by Edward L. Blach, DVM, MS, MBA
To establish a successful practice, differentiate your brand. Marketing is the process by which you select which clients you want to serve, the nature of the service you want... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Use Key Performance Indicators to Monitor the Health of Your Practice
Apr 17, 2016 by Edward L. Blach, DVM, MS, MBA
Portions of this article are reprinted from an article previously published by this author in Henry Schein's Animal Health Solutions and recently republished by VetAdvantage. To see the... [ Continue Reading ]
Topics: Featured 2 ,Getting Started ,Management ,Optimize Inventory and Suppliers ,Team Tuesday ,Supplier Wednesday ,Financial Friday
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Make it easy for customers
Apr 14, 2016 by Edward L. Blach, DVM, MS, MBA
Once you know what your customers want, and you've mapped your customer experience, identify those areas of your operation that are inconvenient, potentially frustrating, or unpleasant for your customers... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Create a culture of accountability
Apr 13, 2016 by Edward L. Blach, DVM, MS, MBA
Every practice has its 'standard' operating procedures, whether they are written or established by habit. These standard procedures are often established around convenience, rather than accountability. Establishing sound... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Develop your strategic plan
Apr 12, 2016 by Edward L. Blach, DVM, MS, MBA
Developing a strategic plan for your practice will galvanize your team and provide positive energy for your enterprise. Successful strategic planning is an event in a practice that sends... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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How much do you care?
Apr 11, 2016 by Edward L. Blach, DVM, MS, MBA
'How much you care' is the heart of building a brand in veterinary medicine. Numerous studies have examined what criteria clients value most when they select a veterinarian. ... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Review financials regularly and timely
Apr 8, 2016 by Edward L. Blach, DVM, MS, MBA
To ensure a healthy practice, it is crucial to have access to up-to-date financial information and metrics. Metrics are key performance indicators that help you monitor the health of... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Map your customer experience
Apr 7, 2016 by Edward L. Blach, DVM, MS, MBA
To ensure that your service delivers exemplary care, it is important to evaluate your services from several perspectives. First, the practice must establish a standard of care, which is a... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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