Entries by Edward L. Blach, DVM, MS, MBA.
Establish a culture of success
Apr 5, 2016 by Edward L. Blach, DVM, MS, MBA
Your culture is very important. Yet, many business leaders fail to actively cultivate the culture that they want in their business. Few things can destroy a business faster... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Position your brand to be found
Apr 4, 2016 by Edward L. Blach, DVM, MS, MBA
As you build and strengthen your brand, position it to be easily found by people who are looking for you or a service like yours. Recent research revealed that... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Know what your customers want
Mar 31, 2016 by Edward L. Blach, DVM, MS, MBA
In order to satisfy your customers, you must know what they want. Learning what your customers want doesn't just happen. When you watch the most successful veterinarians... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Shrinkage will shrink your profits
Mar 30, 2016 by Edward L. Blach, DVM, MS, MBA
As we've discussed, inventory is most often the second highest cost area for most practices. Yet, in recent surveys, as few as 30% of practices have secured their inventory... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Every team needs leadership
Mar 29, 2016 by Edward L. Blach, DVM, MS, MBA
Every team needs leadership. And leadership is required at many levels of a veterinary practice. The owner/CEO needs to establish a vision for the practice and to... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Develop a professional, distinct, and ‘clean’ brand
Mar 28, 2016 by Edward L. Blach, DVM, MS, MBA
Your brand should be distinct and professional. Everything you do to communicate who you are as a company should be distinct and professional. Some of the obvious components... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Manage your P&L
Mar 25, 2016 by Edward L. Blach, DVM, MS, MBA
Your P&L is an accounting of revenues and expenses over a specific period of time. In order to understand and intepret your P&L, you should... [ Continue Reading ]
Topics: Featured 2 ,Finance ,Financial Friday
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Know your customers
Mar 24, 2016 by Edward L. Blach, DVM, MS, MBA
Delivering exemplary service requires knowing your customers. In order to know your customers, it is important to listen to them when you see them and to be proactive in... [ Continue Reading ]
Topics: Getting Started ,Provide Exemplary Care ,Service Thursday
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Your suppliers have the expertise to help you manage inventory
Mar 23, 2016 by Edward L. Blach, DVM, MS, MBA
Your suppliers have the expertise to help you manage inventory. Many practices exert a lot of energy and expense searching for the absolute lowest price on each inventory item. ... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Hire people who have a desire to serve others
Mar 22, 2016 by Edward L. Blach, DVM, MS, MBA
Hire people who have a desire to serve others, and empower them to focus on providing an exemplary customer experience. In many businesses, the focus of the team is... [ Continue Reading ]
Topics: Build and Lead Your Team ,Management ,Team Tuesday
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