Entries by Edward L. Blach, DVM, MS, MBA.
Inventory affects cash flow and profitability
May 25, 2016 by Edward L. Blach, DVM, MS, MBA
Inventory has a big impact on your practice. In most practices, inventory represents the second highest cost area of the practice, behind only labor. In general, inventory... [ Continue Reading ]
Topics: Featured 3 ,Management ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Use Trailing 12 charts to track production
May 24, 2016 by Edward L. Blach, DVM, MS, MBA
What gets measured gets done. What doesn't get measured doesn't get done. Both of these statements are true. Your veterinary team is the heart of... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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The world has gone mobile!
May 23, 2016 by Edward L. Blach, DVM, MS, MBA
The world has gone mobile. In 2014, mobile users surpassed desktop users for the first time. In 2016, there were more than 3 billion users of mobile devices in the world. ... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Remove the friction points
May 19, 2016 by Edward L. Blach, DVM, MS, MBA
To improve your service, look for and remove the friction points. Friction points are those areas of your service that could annoy or frustrate your customers. Some possible... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Use inventory management software to improve profitability
May 18, 2016 by Edward L. Blach, DVM, MS, MBA
Inventory is the second highest cost in most veterinary practices. To improve profitability, it is very important to make inventory management a priority. Leadership must assign both the... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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All the parts have to work together
May 17, 2016 by Edward L. Blach, DVM, MS, MBA
A veterinary practice is like any other team. All of the parts must work together to accomplish the intended objectives. The doctors must work with the technicians, customer... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Practice management software is crucial to marketing your practice
May 16, 2016 by Edward L. Blach, DVM, MS, MBA
Not all practices use practice management software. And of those who do, many only use it as as invoicing and billing system. Practice management software is more than... [ Continue Reading ]
Topics: Featured 3 ,Management ,Sales and Marketing ,Marketing Monday
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Teach your team to care!
May 12, 2016 by Edward L. Blach, DVM, MS, MBA
Want to help your team to make exemplary service the core of what they offer your customers? Here is an exercise that works very well. Gather your team in... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Unfortunately, theft from your practice is real
May 11, 2016 by Edward L. Blach, DVM, MS, MBA
Veterinarians, in general, trust others. A practice is a community, typically with a family atmosphere. Yet, there is a giant elephant that few want to acknowledge, and that... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Leadership determines the culture of a practice
May 10, 2016 by Edward L. Blach, DVM, MS, MBA
Leadership determines the culture of a practice. Just as a leader on a baseball or football team establishes the personality of a sports team, the leadership in a veterinary... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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