Entries by Edward L. Blach, DVM, MS, MBA.
Create a wow experience for your customers
Jun 9, 2016 by Edward L. Blach, DVM, MS, MBA
Have you ever been a customer with a business whose people treated you in such as manner that you came away saying one word: "Wow"? Think of those few... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Cameras or no cameras?
Jun 8, 2016 by Edward L. Blach, DVM, MS, MBA
Managing inventory depends upon appropriate controls. It requires a balance between making access to inventory simple and convenient while ensuring that it is used as intended, charged for, and... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Recruit solution-seekers who possess a desire to get better every day
Jun 7, 2016 by Edward L. Blach, DVM, MS, MBA
A healthy, growing practice requires a dynamic, high-performing team. To build a high-performing team, a practice must identify, recruit, and retain the right people for that team. To... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Build and Lead Your Team ,Team Tuesday
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Convenience and peace of mind are important to clients of veterinarians
Jun 6, 2016 by Edward L. Blach, DVM, MS, MBA
Convenience and peace of mind are important to clients of veterinarians. Veterinarians have a lot of education and training that is focused on diagnosing and treating. It is... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Do your customers recommend you to others?
Jun 2, 2016 by Edward L. Blach, DVM, MS, MBA
Many clients of veterinarians come from the referral of a friend or family member. This is very powerful. Tracking customer feedback to a question which measures this effectively... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Suppliers should be partners
Jun 1, 2016 by Edward L. Blach, DVM, MS, MBA
Suppliers should be partners. Historically, suppliers were looked at in one of two ways. On the one hand, suppliers were looked at with skepticism and distrust, almost as... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Use activity-based compensation to build your team
May 31, 2016 by Edward L. Blach, DVM, MS, MBA
Activity-based compensation establishes appropriate compensation based upon the activity or role performed by the individual in the position. Using this method to establish a compensation plan is very helpful... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Set appropriate fees for your target market
May 30, 2016 by Edward L. Blach, DVM, MS, MBA
Setting fees is part of marketing. Setting fees appropriately positions your practice in your market. If your preferred positioning for the practice is to be the low cost... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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What is Memorial Day? Read the original order.
May 27, 2016 by Edward L. Blach, DVM, MS, MBA
Memorial Day is upon us. Have you ever read the original order that established it as a special day? Here it is.... General Order No. 11, Headquarters, Grand Army... [ Continue Reading ]
Topics: Featured 3 ,Featured 2
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Use transparency to improve customer care
May 26, 2016 by Edward L. Blach, DVM, MS, MBA
Transparency is a powerful tool in ensuring that your customers are served as you desire. Encouraging customer feedback and assessment of your entire service experience is one of the... [ Continue Reading ]
Topics: Featured 3 ,Management ,Provide Exemplary Care ,Service Thursday
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