Entries by Edward L. Blach, DVM, MS, MBA.
Measure the results of management
Jul 13, 2016 by Edward L. Blach, DVM, MS, MBA
Practice owners and managers are faced with many decisions regarding the operations of a veterinary practice. Whether it is a decision to secure inventory by locking a pharmacy, hiring... [ Continue Reading ]
Topics: Featured 3 ,Management ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Pay employees for their tenure or their role?
Jul 12, 2016 by Edward L. Blach, DVM, MS, MBA
Most practice owners are very loyal to the people on their team. It is common for many practice owners to provide compensation increases and bonuses each year as a... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Identify all of the animals in the household
Jul 11, 2016 by Edward L. Blach, DVM, MS, MBA
Your current clients are your greatest source of future growth for your practice. One area that every practice should focus on is capturing information related to the 'other' animals... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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What’s driving practice acquisitions?
Jul 8, 2016 by Edward L. Blach, DVM, MS, MBA
The veterinary industry is experiencing some major consolidation or roll-ups as companies such as VCA and others continue to purchase veterinary practices. What is driving this activity? For years,... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Invest in communications training for your team
Jul 7, 2016 by Edward L. Blach, DVM, MS, MBA
No matter the business, communication is key. Veterinary medicine is the same. Customer service and satisfaction are dependent upon exemplary customer communications. Most of us believe that... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Provide Exemplary Care ,Service Thursday
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Should I sell product or not?
Jul 6, 2016 by Edward L. Blach, DVM, MS, MBA
A common question heard amongst practice owners and that is discussed at length in veterinary press is, "Should veterinarians sell product or not?" There have been many articles written recommending... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Your team determines success or failure
Jul 5, 2016 by Edward L. Blach, DVM, MS, MBA
I hear from sales representatives who visit a lot of practices every week that you can tell very quickly which practices have mastered the art of hiring well and building... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Marketing: choose your customers
Jul 4, 2016 by Edward L. Blach, DVM, MS, MBA
One of the most common mistakes of marketing is trying to please too many people. That is not to say that you don't want to make all of... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Be an educator and trusted resource to your customers
Jun 30, 2016 by Edward L. Blach, DVM, MS, MBA
Providing exemplary service in veterinary medicine requires attention to both customer service and veterinary care. What do clients want from a veterinary care perspective? Customers of veterinarians want to... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Profit cures a lot of ills
Jun 29, 2016 by Edward L. Blach, DVM, MS, MBA
Frequently, practice owners and managers inquire about how to move their practice forward. How do I grow our practice? How do we afford to hire another veterinarian? ... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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