Entries by Edward L. Blach, DVM, MS, MBA.
Marketing to new versus existing clients
Aug 1, 2016 by Edward L. Blach, DVM, MS, MBA
Marketing takes many forms. In some forms, marketing is intended to communicate your value proposition to existing customers, and in other instances, your objective is to attract new customers. ... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Be proactive: communicate service expectations clearly
Jul 28, 2016 by Edward L. Blach, DVM, MS, MBA
Think of examples of service that you've received that made you very dissatisfied. Most people when tasked with this challenge will admit that those circumstances that incensed them... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Management ,Provide Exemplary Care ,Service Thursday
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Inventory management affects practice value
Jul 27, 2016 by Edward L. Blach, DVM, MS, MBA
Inventory management affects practice value, and the impact of inventory on practice value can be very large. How does inventory management affect practice value? Inventory and related costs ... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Establish a single point of contact
Jul 26, 2016 by Edward L. Blach, DVM, MS, MBA
One of the many potential causes of failure is the lack of leadership. In many cases, leadership capability is present but nobody ever assigns responsibility to any single person. ... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Build and Lead Your Team ,Team Tuesday
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Take control of your digital footprint
Jul 25, 2016 by Edward L. Blach, DVM, MS, MBA
In today's digital economy, everybody has a digital footprint. And if you say, 'no, I'm not on any social media and I don't have a website',... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Offer services when your clients can access them
Jul 21, 2016 by Edward L. Blach, DVM, MS, MBA
Modern demands and lifestyles dictate that services be available when customers want them. Most customers don't want to wait to get what they want. They want what... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Enforce weekly goals for inventory purchases
Jul 20, 2016 by Edward L. Blach, DVM, MS, MBA
Inventory is the second highest cost area for a veterinary practice. It is one of the most important areas to focus your management efforts. How much inventory is... [ Continue Reading ]
Topics: Featured 3 ,Management ,Optimize Inventory and Suppliers ,Supplier Wednesday
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It’s the people
Jul 19, 2016 by Edward L. Blach, DVM, MS, MBA
Chemistry is everything with respect to building an outstanding team. When you interact with teams of people, you know when you experience a group that truly cares for each... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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Monitor and reduce no-shows
Jul 18, 2016 by Edward L. Blach, DVM, MS, MBA
'No-shows' in a veterinary practice refer to clients who don't show up for their appointment. Do you know what percentage of your clients are no-shows? Most available... [ Continue Reading ]
Topics: Featured 3 ,Management ,Sales and Marketing ,Marketing Monday
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Create value for your clients in your relationship
Jul 14, 2016 by Edward L. Blach, DVM, MS, MBA
Why should clients be loyal to you? What is the value to them of their relationship with you? If you struggle to easily answer these questions, perhaps it is... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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