Entries by Edward L. Blach, DVM, MS, MBA.
Veterinarians should ‘partner’ with suppliers
Aug 17, 2016 by Edward L. Blach, DVM, MS, MBA
Your suppliers should be partners. Just like your business, your suppliers have to manage costs such as labor and inventory, so anything you can do to help them... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Profitability is key to attracting and retaining a strong team
Aug 16, 2016 by Edward L. Blach, DVM, MS, MBA
Attracting and retaining key employees is an objective and challenge for every business, just as it is for veterinary practices. If your practice struggles with attracting and retaining the... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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How do you know if your marketing is working?
Aug 15, 2016 by Edward L. Blach, DVM, MS, MBA
Veterinarians expend a lot of effort and money towards marketing their services to both existing and new clients. How do you know if it was money well spent? ... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Reminder: we serve both humans and animals
Aug 11, 2016 by Edward L. Blach, DVM, MS, MBA
Veterinarians must satisfy two customers. One is the client (human), and the other is the patient (animal). This dichotomy seems simple, but many in the profession struggle with... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Should you secure the equivalent of 25% of your annual revenue?
Aug 10, 2016 by Edward L. Blach, DVM, MS, MBA
Seventy percent (70%) of veterinary practices have not locked their pharmacy. This means that approximately 25% of their annual revenue (equivalence) is un-secured. When advised to lock their pharmacy,... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Important member of your team: Human Resources Specialist
Aug 9, 2016 by Edward L. Blach, DVM, MS, MBA
The people in your practice are most important. Your clients and your team are essential to a healthy practice. A great team to serve your clients is of... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Your client data is DNA for your practice
Aug 8, 2016 by Edward L. Blach, DVM, MS, MBA
Your client data is crucial to an effective marketing program. First of all, it provides details about the type of clients that are attracted to your services, which provides... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Clients want exemplary customer service
Aug 4, 2016 by Edward L. Blach, DVM, MS, MBA
Clients of veterinarians want great service. High quality veterinary medicine is assumed to be provided, and the quality of customer service often determines whether a client is satisfied or... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Inventory Management: Where to start…
Aug 3, 2016 by Edward L. Blach, DVM, MS, MBA
Managing inventory can be a daunting task. Is it really that important to invest the time and effort to manage inventory closely? Let's look at some numbers... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Important member of your team: an employment attorney
Aug 2, 2016 by Edward L. Blach, DVM, MS, MBA
Every practice needs a team approach. The team will include both employees and outside resources that you depend upon for expertise that is crucial but which should be sourced... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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