Entries by Edward L. Blach, DVM, MS, MBA.
Align incentives to achieve success
Sep 20, 2016 by Edward L. Blach, DVM, MS, MBA
A healthy practice requires a lot of synergy from a team. It requires common objectives, typically set by leadership in conjunction with the team. Most commonly, ownership will... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Your reputation is powerful
Sep 19, 2016 by Edward L. Blach, DVM, MS, MBA
Your practice has a reputation that has been formed by the experiences of your customers. That reputation is at the core of your brand. Do you know what... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Service innovation: Ask.Vet
Sep 15, 2016 by Edward L. Blach, DVM, MS, MBA
We've discussed transformational service companies such as Amazon.com and Uber as examples of ways to look for opportunities to serve veterinary clients in a transformational manner to solve... [ Continue Reading ]
Topics: Provide Exemplary Care ,Service Thursday
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Who do you ask?
Sep 14, 2016 by Edward L. Blach, DVM, MS, MBA
Every day in practice and in business, questions arise. Who do you ask? Where do you go for answers? On many veterinary issues, you probably turn to colleagues... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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You can’t teach chemistry
Sep 13, 2016 by Edward L. Blach, DVM, MS, MBA
Chemistry is the make-up of a person or a team. It is at the core of their identity. It is innate. It's almost impossible to change... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Sales and marketing: ‘Tell me more’
Sep 12, 2016 by Edward L. Blach, DVM, MS, MBA
Sales and marketing are not profanity to a veterinary practice. Every veterinarian and every veterinary practice must engage in their own version of sales and marketing if they are... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Top line or bottom line
Sep 9, 2016 by Edward L. Blach, DVM, MS, MBA
When you hear the term 'top line' with respect to financials, it refers to total revenues or sales for the company. In contrast, when you hear about 'bottom line',... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Humility builds trust
Sep 8, 2016 by Edward L. Blach, DVM, MS, MBA
In a recent visit with a family member to a trusted doctor, I was struck by the doctor's willingness and insistence upon introducing us to a colleague at a... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Your suppliers are your best friends in business
Sep 7, 2016 by Edward L. Blach, DVM, MS, MBA
Your suppliers are your best friends in business. They provide you the resources to provide the services needed by your clients. What they provide you accounts for about 20%... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Gratitude is a requirement
Sep 6, 2016 by Edward L. Blach, DVM, MS, MBA
Gratitude is a requirement for a healthy practice. Gratitude is required for both employers and employees. Without gratitude, success will not be sustainable, and the working environment will... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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