Entries by Edward L. Blach, DVM, MS, MBA.
Management by walking around
Oct 25, 2016 by Edward L. Blach, DVM, MS, MBA
In every business, the people closest to the customer typically have the answers to challenges that may exist. People on the ground, in the warehouse, in the barn, or... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Use video on your website
Oct 24, 2016 by Edward L. Blach, DVM, MS, MBA
Use video on your website and in newsletters to increase your reach to clients. Youtube is now the second most frequented search engine next to Google. People... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Make it easy for clients to give feedback
Oct 20, 2016 by Edward L. Blach, DVM, MS, MBA
If you are not providing the opportunity for every client to review your service at all times, you are missing a huge opportunity. This doesn’t mean that... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Is your ‘check engine’ light on?
Oct 19, 2016 by Edward L. Blach, DVM, MS, MBA
A typical scenario is that a practice thinks they have proper inventory controls in place and one day they learn that their profitability just isn't what they think it... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Leadership owns the culture
Oct 18, 2016 by Edward L. Blach, DVM, MS, MBA
The culture of a practice determines almost everything about the enterprise. It establishes how people are treated, both employees and customers. Culture guides the quality of medicine and... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Growth is in your data
Oct 17, 2016 by Edward L. Blach, DVM, MS, MBA
More than 80% of your growth opportunities lie within your existing customers. If you doubt this statement, ask yourself some of the following questions: What percent of your clients' animals... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Get clients to talk or to be quiet?
Oct 13, 2016 by Edward L. Blach, DVM, MS, MBA
Veterinarians are trained to assess, identify problems and solve them, and then move on to the next one. In working with many veterinarians, it is evident that their assessments... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Track your 40/20 closely
Oct 12, 2016 by Edward L. Blach, DVM, MS, MBA
Your 40/20 refers to that portion of revenue that goes to pay for Labor and Cost of Professional Services (COPS - inventory, lab, radiology, and other related services). Labor should... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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A foundation of integrity
Oct 11, 2016 by Edward L. Blach, DVM, MS, MBA
Integrity is of utmost importance in every business and in life. It is a core principle to effective leadership and toward developing long term relationships both as an employer... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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Book the next appointment before this one is done
Oct 10, 2016 by Edward L. Blach, DVM, MS, MBA
Part of marketing is the process of making it easier and more pleasant to do business with you. One important process that will yield large returns to your practice... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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