Entries by Edward L. Blach, DVM, MS, MBA.
Where do you find great new team members?
Nov 29, 2016 by Edward L. Blach, DVM, MS, MBA
In talking with many practices, finding new team members can be quite challenging. Certified veterinary technicians have been in relatively high demand and short supply recently. Finding excellent... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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What is crowdsourcing?
Nov 28, 2016 by Edward L. Blach, DVM, MS, MBA
Our on-demand economy has brought many solutions to our fingertips that previously were not available. In the marketing arena, crowdsourcing brings graphic designers to every veterinary practice at a... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Happy Thanksgiving!
Nov 24, 2016 by Edward L. Blach, DVM, MS, MBA
Happy Thanksgiving to all of you and your teams! We are grateful for your support and for the opportunity to serve you. The opportunity to participate in our... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Set reorder levels and use alerts for reordering
Nov 23, 2016 by Edward L. Blach, DVM, MS, MBA
Inventory management doesn't have to be difficult. It represents approximately 20% of revenue in the average healthy practice, and it impacts practice value dramatically, especially if it's not... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Create a positive, client-centered culture
Nov 22, 2016 by Edward L. Blach, DVM, MS, MBA
Serving clients is of the utmost importance in a healthy practice. To do so, your team is most important. A healthy practice establishes a positive, team-oriented culture, with... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Remove the barriers
Nov 21, 2016 by Edward L. Blach, DVM, MS, MBA
Can your clients request an appointment quickly and easily online? Can they request a prescription refill in similar manner? For companion practices, can your clients request food orders... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Evaluate your customer interface
Nov 17, 2016 by Edward L. Blach, DVM, MS, MBA
What is your customer interface? To use an analogy, the customer interface for the Apple iPhone and similar devices is how easy, simple, effective, reactive, and satisfying it is... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Early warning systems
Nov 16, 2016 by Edward L. Blach, DVM, MS, MBA
The intent of management should be to accomplish the objectives of the business. It is assumed that those objectives include most of the following: achieving exemplary customer satisfaction and... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Year-end bonuses: incentive or entitlement?
Nov 15, 2016 by Edward L. Blach, DVM, MS, MBA
A frequent question from practice owners and managers is whether year-end bonuses provide effective motivation or are a detrimental entitlement? The fact that the question is typically worded exactly... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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Measure the results of your marketing
Nov 14, 2016 by Edward L. Blach, DVM, MS, MBA
Marketing requires investment of both time and money. In order to determine whether your investment was worthwhile, it is important to have some measures of success with which to... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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