Entries by Edward L. Blach, DVM, MS, MBA.
Science versus service
Dec 29, 2016 by Edward L. Blach, DVM, MS, MBA
Veterinarians are taught the sciences. Our clients want service. Therein lies the dilemma we face when trying to satisfy customers. We were recruited to be veterinarians for... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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New Year’s resolution
Dec 28, 2016 by Edward L. Blach, DVM, MS, MBA
As we face a new year, it is a great time to assess and set goals to make improvements for the coming year. One area that can always provide... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Surround yourself with great people
Dec 27, 2016 by Edward L. Blach, DVM, MS, MBA
Leadership is everything. Without strong leadership, any orgranization or team will fail. Chaos, indecision, inertia, and conflict will be the result. So, how do you succeed as... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Lack of compliance is not your clients’ fault
Dec 27, 2016 by Edward L. Blach, DVM, MS, MBA
The veterinary industry talks a lot about compliance. The word 'compliance' signals that someone is supposed to do what someone else expects or has advised them to do. ... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Has your service kept up with the times?
Dec 22, 2016 by Edward L. Blach, DVM, MS, MBA
As we enter this holiday season, consider how services have changed during the holiday season. A generation ago, the catalog was the center of holiday shopping. Kids would... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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AVMA PLIT Safety Survey
Dec 21, 2016 by Edward L. Blach, DVM, MS, MBA
Safety and Risk Management are an essential aspect of any Veterinary Practice, and it’s important to remember that employee and guest safety are as equally important as patient... [ Continue Reading ]
Topics: Featured 2
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Build a team of supplier partners
Dec 21, 2016 by Edward L. Blach, DVM, MS, MBA
Every practice has a short list of primary supplier needs to optimize the practice. They may not have formalized their list by writing it down and prioritizing suppliers, but... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Leadership versus management in veterinary medicine
Dec 20, 2016 by Edward L. Blach, DVM, MS, MBA
There have been many articles and discussions about the differences and similarities of leadership versus management. In the Wall Street Journal, Alan Murray wrote, "Leadership and management must go... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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Medical trends will lead to loyalty
Dec 19, 2016 by Edward L. Blach, DVM, MS, MBA
Establish medical trends for your patients and communicate the importance of them to your clients. Few things in medicine are more powerful than establishing a trend history for your... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Use a short list of KPI’s to ensure the health of your practice
Dec 16, 2016 by Edward L. Blach, DVM, MS, MBA
Veterinarians are busy. You see patients most days and you manage a team of people, and a business. In order to optimize your business, keep it simple. ... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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