Entries by Edward L. Blach, DVM, MS, MBA.

Listening leads to innovation and satisfaction

Nov 10, 2016 by Edward L. Blach, DVM, MS, MBA

When examining almost every client survey over the past 7 or 8 years in the veterinary industry, there are some loud messages coming through from animal owners. These findings should be... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Five immediate steps to begin to secure your inventory

Nov 9, 2016 by Edward L. Blach, DVM, MS, MBA

Where do I begin? This is a frequent question asked by practice owners who know they need to address their inventory costs, but who don't know how to... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

No comments found, be the first to post a comment.

Mentorship is crucial

Nov 8, 2016 by Edward L. Blach, DVM, MS, MBA

Your team is the core of your business being able to serve your clients and operate a profitable business. Do you have a plan for how to continue to... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

No comments found, be the first to post a comment.

Plan and budget your marketing for 2017

Nov 7, 2016 by Edward L. Blach, DVM, MS, MBA

It's November and it's time to look forward to 2017 to put your plans and budgets in place to ensure your practice is prepared to grow and thrive in 2017... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

No comments found, be the first to post a comment.

Who is right? Clients or veterinarians?

Nov 3, 2016 by Edward L. Blach, DVM, MS, MBA

Over the past several years, Banfield Pet Hospitals has analyzed millions of social media interactions amongst pet owners to try to learn what they truly want and need relative to... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

What is your distributor selling?

Nov 2, 2016 by Edward L. Blach, DVM, MS, MBA

What is your distributor selling? Distributors by their name, provide services related to making available products and services that you need to run your practice and to provide exemplary... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

No comments found, be the first to post a comment.

Train for turnover

Nov 1, 2016 by Edward L. Blach, DVM, MS, MBA

It is becoming commonplace in veterinary medicine that practices are challenged with identifying and retaining quality employees for multiple roles in their practices. A lot of discussion has also... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

No comments found, be the first to post a comment.

What your clients want?

Oct 31, 2016 by Edward L. Blach, DVM, MS, MBA

Understanding our marketplace and our customers is crucial to practice success. In 2015, Banfield invested in analyzing the 'conversations' of millions of pet owners in social media to try to... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

No comments found, be the first to post a comment.

Fix it!

Oct 27, 2016 by Edward L. Blach, DVM, MS, MBA

Every business wants raving fans. Raving fans are those customers that not only love the business, but they are vocal advocates who tout the quality of the experience provided... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

My practice is different

Oct 26, 2016 by Edward L. Blach, DVM, MS, MBA

Frequently, when discussing practice financials and metrics with practice owners, the statement, "my practice is different" is spoken when the topic of implementing the 40/20 rule in management practice cost centers. ... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

No comments found, be the first to post a comment.