Entries with the topic Featured 3.
Implement the 40/20 rule to improve profitability
Oct 5, 2016 by Edward L. Blach, DVM, MS, MBA
Profitability is greatly impacted by two major expense categories, Labor and Cost of Professional Services (COPS, comprised of inventory, lab expenses, radiology, and other related services). Together, these categories... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Improving customer satisfaction
Oct 4, 2016 by Edward L. Blach, DVM, MS, MBA
Customer satisfaction is one measure of the success of your team. Improving customer satisfaction is about your customers and your team. If you haven't asked your customers... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Marketing: select your customers
Oct 3, 2016 by Edward L. Blach, DVM, MS, MBA
Marketing is the process of selecting your desired customers, defining your service offering, presenting your service offering to the desired customer group, and communicating your offering in a manner that... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Protecting The Financial Health of Your Practice if You Can’t Work
Sep 30, 2016 by Andrew Clark
I often decide on the Financial Friday blog topic as a result of a “real life” discussion during the week that illuminates a profitability or cash flow challenge.... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Service Innovation: Airbnb
Sep 29, 2016 by Edward L. Blach, DVM, MS, MBA
Customers of veterinarians seek and receive services from many different providers for services in all aspects of their lives. We’ve discussed hiring cars or transportation similar to... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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The “40/20” Rule
Sep 28, 2016 by Edward L. Blach, DVM, MS, MBA
As we’ve discussed many times, inventory and related services such as lab and radiology represents an expense category called Cost of Professional Services (COPS) or Direct Costs. ... [ Continue Reading ]
Topics: Featured 3 ,Management ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Screen for personality traits to build your team
Sep 27, 2016 by Edward L. Blach, DVM, MS, MBA
Many successful companies screen potential new hires using personality tests and other modern mechanisms to identify the right people for their team. Personality tests such as DISC or Myers-Briggs... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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Be a visible resource in your community
Sep 26, 2016 by Edward L. Blach, DVM, MS, MBA
Be a visible resource in your community. Your clients want to know that they have veterinarians who are there when they need them and who are valuable members of... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Stop the bleeding. Get under 60%!
Sep 23, 2016 by Edward L. Blach, DVM, MS, MBA
Labor and inventory are the two biggest cost areas of most practices. Most practices do a poor job of managing both. Their financials reveal this fact. They... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Inventory: anchor or engine for your practice?
Sep 21, 2016 by Edward L. Blach, DVM, MS, MBA
Inventory is the second highest cost area of most practices. If it's managed well, it is can be an engine for your practice by helping you to practice... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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