Entries with the topic Featured 3.

Examine the financial impact of your team

Apr 19, 2016 by Edward L. Blach, DVM, MS, MBA

It's mid-April. It's important to examine the financial impact of your team. We've discussed the importance of having access to timely, accurate, and current financial... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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Differentiate your brand

Apr 18, 2016 by Edward L. Blach, DVM, MS, MBA

To establish a successful practice, differentiate your brand. Marketing is the process by which you select which clients you want to serve, the nature of the service you want... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Treat Your Practice Like a Patient

Apr 15, 2016 by Andrew Clark

When you look at lab results on a veterinary patient, you look at a summary page that you can scan efficiently to make your diagnostic or treatment decision. You... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Financial Friday

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Make it easy for customers

Apr 14, 2016 by Edward L. Blach, DVM, MS, MBA

Once you know what your customers want, and you've mapped your customer experience, identify those areas of your operation that are inconvenient, potentially frustrating, or unpleasant for your customers... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Create a culture of accountability

Apr 13, 2016 by Edward L. Blach, DVM, MS, MBA

Every practice has its 'standard' operating procedures, whether they are written or established by habit. These standard procedures are often established around convenience, rather than accountability. Establishing sound... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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Develop your strategic plan

Apr 12, 2016 by Edward L. Blach, DVM, MS, MBA

Developing a strategic plan for your practice will galvanize your team and provide positive energy for your enterprise. Successful strategic planning is an event in a practice that sends... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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How much do you care?

Apr 11, 2016 by Edward L. Blach, DVM, MS, MBA

'How much you care' is the heart of building a brand in veterinary medicine. Numerous studies have examined what criteria clients value most when they select a veterinarian. ... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Review financials regularly and timely

Apr 8, 2016 by Edward L. Blach, DVM, MS, MBA

To ensure a healthy practice, it is crucial to have access to up-to-date financial information and metrics. Metrics are key performance indicators that help you monitor the health of... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Financial Friday

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Map your customer experience

Apr 7, 2016 by Edward L. Blach, DVM, MS, MBA

To ensure that your service delivers exemplary care, it is important to evaluate your services from several perspectives. First, the practice must establish a standard of care, which is a... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Establish a culture of success

Apr 5, 2016 by Edward L. Blach, DVM, MS, MBA

Your culture is very important. Yet, many business leaders fail to actively cultivate the culture that they want in their business. Few things can destroy a business faster... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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