Entries with the topic Featured 3.
Develop clear job descriptions
May 3, 2016 by Edward L. Blach, DVM, MS, MBA
When hiring, or to improve the effectiveness of your team, develop clearly defined job descriptions for every employee in your practice. It is difficult for anyone to be successful... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Management ,Team Tuesday
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Marketing is Education
May 2, 2016 by Edward L. Blach, DVM, MS, MBA
Marketing is essential for any business, including veterinary practices. Some veterinary practices have a negative view of marketing. This negative view stems from a misunderstanding of what constitutes... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Profit and Cash are Not The Same
Apr 29, 2016 by Andrew Clark
Unfortunately, I often hear the managing partner of a veterinary business say “I don’t understand what is wrong. At the end of the year, our accountant... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Ask customers to rate your service
Apr 28, 2016 by Edward L. Blach, DVM, MS, MBA
Customer ratings of your services are very important. First of all, asking customers for their input regarding your services sends a message to them that you care about what... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Inventory: Set expectations and an example
Apr 27, 2016 by Edward L. Blach, DVM, MS, MBA
With inventory, the practice owner must set the expectations and an example. How inventory is managed by everyone in the practice will be a reflection of how the owner expects... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Hiring: Focus on skill set and chemistry
Apr 26, 2016 by Edward L. Blach, DVM, MS, MBA
Building and retaining an amazing team is essential to a successful practice. Once you've defined your practice's brand, who you are and what you're known for,... [ Continue Reading ]
Topics: Featured 3 ,Team Tuesday
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Digital Marketing: Your website is crucial
Apr 25, 2016 by Edward L. Blach, DVM, MS, MBA
Your practice website is a crucial part of your communications to your clients and to potential new clients. More than 70% of clients search online prior to seeing a veterinarian,... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Develop Accurate Bookkeeping Habits
Apr 22, 2016 by Andrew Clark
Strive to consistently record financial results in the same file every month. Imagine what would happen if every once in a while your lab recorded BUN results in the... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Finance ,Financial Friday
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Never make them call you back
Apr 21, 2016 by Edward L. Blach, DVM, MS, MBA
You want your clients to call you, but you never want to force them to call you back. At first, this seems contradictory, but consider it further. To... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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It’s time to examine your inventory costs
Apr 20, 2016 by Edward L. Blach, DVM, MS, MBA
Timely, regular assessment of your inventory and related costs (Cost of Professional Services - COPS) is important, because it represents the second highest cost area in most practices. COPS... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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