Entries with the topic Featured 3.
Optimize your digital outreach
Apr 10, 2017 by Edward L. Blach, DVM, MS, MBA
We live in a digital world. Apple is valued at about $742 billion dollars and largely makes digital devices and services that allow consumers to consume digital services of all... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Innovate convenience!
Apr 6, 2017 by Edward L. Blach, DVM, MS, MBA
Customers are willing to pay handsomely for convenience. Amazon.com has doubled its value in the past 17 months. For a public company, that only happens with significant performance... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Learn from your supplier partners
Apr 5, 2017 by Edward L. Blach, DVM, MS, MBA
Veterinarians have access to many wonderful resources who are both willing and able to help them grow their practices. On a daily basis, veterinarians work with representatives of companies... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Recognize what is important to your team
Apr 4, 2017 by Edward L. Blach, DVM, MS, MBA
Most practice leaders only think of money when they establish parameters for a new hire or when they consider changing their compensation packages with their employees. It is very... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Grow your business with existing clients
Apr 3, 2017 by Edward L. Blach, DVM, MS, MBA
Your biggest opportunities to grow your practice are in optimizing your services with existing clients. Think about the opportunity. You know their name, address, phone, animal names, and... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Financial Literacy-Income Statement also called Profit and Loss Statement (P&L)
Mar 31, 2017 by Andrew Clark
Most veterinary businesses can operate very effectively using three financial statements; the income statement (also called the profit and loss statement), the cash flow statement, and the balance sheet. The... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Do the unexpected
Mar 30, 2017 by Edward L. Blach, DVM, MS, MBA
Exemplary care takes many forms, but one thing satisfied customers have in common is that the service typically exceeds expectations. Remember, customers never want to be frustrated, surprised, or... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Establish the team culture
Mar 28, 2017 by Edward L. Blach, DVM, MS, MBA
Veterinary practices require a team effort to operate effectively and to serve clients' needs. It is imperative for leadership to establish a vision for the practice and a to... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Put yourself in your customers’ shoes
Mar 27, 2017 by Edward L. Blach, DVM, MS, MBA
Put yourself in the shoes of your customer. Then, ask yourself, what do I want when it comes to attaining veterinary care? Many clients of veterinarians express a great... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Sales and Marketing ,Marketing Monday
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Financial Literacy-The Purpose of Financial Statements
Mar 24, 2017 by Andrew Clark
Most veterinary businesses can operate very effectively using three financial statements; the income statement (also called the profit and loss statement) the cash flow statement the balance sheet The... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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