Entries with the topic Featured 3.
Make sure to capture all charges
Mar 8, 2017 by Edward L. Blach, DVM, MS, MBA
It is very common for many practices to not have reliable procedures in place to ensure that all charges for procedures performed and products used or dispensed are captured and... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Provide customer service training to your entire team
Mar 7, 2017 by Edward L. Blach, DVM, MS, MBA
The most successful veterinary practices excel at serving customers. Yes, the veterinary medicine and science is important, but few clients have the capability to determine the differences in veterinary... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Ask and they will tell you their pain points
Mar 6, 2017 by Edward L. Blach, DVM, MS, MBA
Opportunities abound to learn what clients want if only we provide them the opportunity to tell us, and then we listen. It really is that simple. As customers... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Six numbers that will help you grow your practice
Mar 3, 2017 by Edward L. Blach, DVM, MS, MBA
Practice financials don't need to be complicated. Keep them simple, up-to-date, and learn from others who have already done what you want to do. Start with a... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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What is your promise to your customers?
Mar 2, 2017 by Edward L. Blach, DVM, MS, MBA
Every business makes a promise to their customers. In building your brand and your practice, you have established promises, both written and unwritten, to your customers regarding the quality... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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The Two Biggest Opportunities to Improve Profitability
Mar 1, 2017 by Edward L. Blach, DVM, MS, MBA
The two biggest opportunities to improve profitability in most practices are to reduce labor and inventory costs. Labor costs typically account for 30% to 50% of revenue in most practices, depending... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Out of hours service carries a heavy burden
Feb 28, 2017 by Edward L. Blach, DVM, MS, MBA
Repeatedly in talking with veterinarians across the country, the issue of out-of-hours or emergency coverage has a big impact on veterinary practices of all kinds. A common phrase is '... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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How important is reliability?
Feb 27, 2017 by Edward L. Blach, DVM, MS, MBA
ATT and many other companies are constantly selling their reliability. In the world of phone service, few things are more frustrating to customers than for them to purchase cell... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Manage Your Line of Credit Carefully
Feb 24, 2017 by Andrew Clark
Many veterinary business owners choose to withdraw almost all the cash from the practice at the end of the year. What this usually means is that the owners use... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Establish your standard of care for both your medicine and your business
Feb 23, 2017 by Edward L. Blach, DVM, MS, MBA
Much of the conflict with veterinarians operating healthy practices often lies with the focus of the veterinarian being on their preferred medical process in isolation from the needs of the... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Provide Exemplary Care ,Service Thursday
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