Entries with the topic Featured 3.

How much do you care?

Mar 23, 2017 by Edward L. Blach, DVM, MS, MBA

Customers measure every service on the basis of one question: As a service provider, how much do you care? They measure your level of care against many criteria... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

What was your Cost of Goods last month?

Mar 22, 2017 by Edward L. Blach, DVM, MS, MBA

This is a simple question. Cost of Goods or Cost of Professional Services is an expense category in a chart of accounts that includes inventory costs, laboratory costs, radiology... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

No comments found, be the first to post a comment.

Your team needs to focus on these 5 things

Mar 21, 2017 by Edward L. Blach, DVM, MS, MBA

Practice management isn't easy, because it involves people. The team you build is of utmost importance in the outcome of your veterinary practice, and your leadership is even... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

No comments found, be the first to post a comment.

Number of new clients is only one measure of marketing

Mar 20, 2017 by Edward L. Blach, DVM, MS, MBA

Marketing is intended to accomplish several objectives. A list of marketing objectives typically includes: improving client loyalty attracting new clients and patients growing the practice increasing the amount... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

No comments found, be the first to post a comment.

Innovative customer care

Mar 16, 2017 by Edward L. Blach, DVM, MS, MBA

Providing exemplary care depends on more than delivering veterinary medical procedures. Clients want service. They seek to optimize their experiences regardless of their needs. Whether they're... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Develop mutual respect

Mar 15, 2017 by Edward L. Blach, DVM, MS, MBA

Optimizing relationships in veterinary practice requires the development of mutual respect between the parties involved. An example of mutual respect would be scheduling an appointment when you desire to... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

No comments found, be the first to post a comment.

The impact of rising wages

Mar 14, 2017 by Edward L. Blach, DVM, MS, MBA

Twenty-one states will raise their minimum wage in 2017. Some are relatively minor adjustments, while others are significant increases that could have a dramatic impact on the financial performance of... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

No comments found, be the first to post a comment.

Avoid being a commodity

Mar 13, 2017 by Edward L. Blach, DVM, MS, MBA

Is your veterinary practice positioned as a commodity? Are the services you provide easily replaced by any other practice? Do you compete primarily on price to earn your... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

No comments found, be the first to post a comment.

Financial Literacy-Chart of Accounts

Mar 10, 2017 by Andrew Clark

An integral part of the member service AVMA provides to its members, the AVMA Veterinary Economics Strategy Committee (VESC) is a comprehensive effort to improve the economics of the veterinary... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Financial Friday

No comments found, be the first to post a comment.

Anticipate customer needs

Mar 9, 2017 by Edward L. Blach, DVM, MS, MBA

Can you think of an occasion when you as a customer were doing business with a company, and you felt like they anticipated every need you might have before you... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.