Entries with the topic Featured 3.
Don’t give it away
Feb 22, 2017 by Edward L. Blach, DVM, MS, MBA
Practices should spend significant time and effort establishing and nurturing relationships with their key suppliers. These relationships, along with well-negotiated supplier agreements and close working relationships, will yield many... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Symptoms of failed leadership
Feb 21, 2017 by Edward L. Blach, DVM, MS, MBA
Labor costs are the highest expense in most veterinary practices. It is also one of the most challenging requirements of managing a practice or even a part of a... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Answer the phone
Feb 20, 2017 by Edward L. Blach, DVM, MS, MBA
Accessibility is one of the most important criteria that customers want from any service provider, and customers of veterinarians are no different. It might seem obvious, but it is... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Economic Wellness
Feb 17, 2017 by Andrew Clark
I am attending the Veterinary Study Groups Congress, a biennial CE and networking event for Veterinary Management Group members. As always, the board has selected excellent speakers on timely... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Measures that matter
Feb 16, 2017 by Edward L. Blach, DVM, MS, MBA
Clients have preferences regarding the services they receive. They hate having to wait. They want service now, on their terms, and they want to know that they matter. ... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Key suppliers should be strategic partners
Feb 15, 2017 by Edward L. Blach, DVM, MS, MBA
Inventory and related services such as radiology, laboratory, and others is the second highest expense category in most veterinary practices. Typically, this category, known as Cost of Professional Services ... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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More Super leadership lessons
Feb 14, 2017 by Edward L. Blach, DVM, MS, MBA
The recent Super Bowl provided many lessons and insights about the impact of leadership on the performance of a team. Tom Brady and Bill Belichick, along with Patriots owner,... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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‘Blue Ocean’ brings new opportunities
Feb 13, 2017 by Edward L. Blach, DVM, MS, MBA
Differentiation is crucial to your practice being seen as distinctively different, unique, and valuable to your customers. Without differentiation, your practices becomes just one of many service providers in a... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Cash Flow Matters!
Feb 10, 2017 by Andrew Clark
Small Veterinary businesses face different problems than larger practices. Most of these problems are related to cash availability when the bills come due. Managing cash flow problems before... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Differentiate your service
Feb 9, 2017 by Edward L. Blach, DVM, MS, MBA
Most veterinary practices offer the same services. Most practices deliver similar care, in a building that is similar, with a team of people who are similar, in a manner... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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