Entries by Edward L. Blach, DVM, MS, MBA.

Make the decision easy

May 15, 2017 by Edward L. Blach, DVM, MS, MBA

Marketing should be simple.  Your objective should be to convey what you have that your customer values in as simple a manner as possible.  Too often, we try... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Use Trailing 12 charts to monitor high impact practice metrics

May 12, 2017 by Edward L. Blach, DVM, MS, MBA

Inventory and related services are the second highest expense category in most practices.  Whether you call it Cost of Goods Sold, or Cost of Professional Services (COPS), this group... [ Continue Reading ]

Topics: Featured 3 ,Finance ,Financial Friday

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Don’t make clients wait

May 11, 2017 by Edward L. Blach, DVM, MS, MBA

Clients of veterinarians have expectations regarding services they receive that have nothing to do with animals.  Their expectations are rooted in how they receive services in every other sector... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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Don’t buy your friends

May 10, 2017 by Edward L. Blach, DVM, MS, MBA

The cost of inventory and related services consumes between 15% and 35% of revenue in most practices.  That is a lot of money.  The most profitable practices keep this cost... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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Never underestimate the impact of leadership

May 9, 2017 by Edward L. Blach, DVM, MS, MBA

Leadership and its impact on an organization or company is one of the most misunderstood and undervalued components of success or failure.  Weak leadership leads to organizational dysfunction, poor... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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Refine your digital footprint

May 8, 2017 by Edward L. Blach, DVM, MS, MBA

More then 70% of clients search Google or similar sites for information prior to or after seeing a veterinarian.  They look for location, phone numbers, hours of operations, people, expertise,... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Securing inventory

May 3, 2017 by Edward L. Blach, DVM, MS, MBA

Inventory is the second largest expense in a veterinary practice.  It, along with lab, radiology, mortuary, and related expenses should represent less than 20% of revenue in most practices, though... [ Continue Reading ]

Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday

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Leadership and implementation

May 2, 2017 by Edward L. Blach, DVM, MS, MBA

Making progress in a veterinary practice, no matter the subject, depends upon leadership and implementation.  The leadership must establish a vision and expectation for where the practice is going... [ Continue Reading ]

Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday

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New equipment or better service?

May 1, 2017 by Edward L. Blach, DVM, MS, MBA

Where does the best opportunity lie in attracting and retaining great clients?  Should you buy a new piece of equipment so that you can promote a new service?  ... [ Continue Reading ]

Topics: Featured 3 ,Sales and Marketing ,Marketing Monday

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Optimize your veterinarians’ time with patients

Apr 27, 2017 by Edward L. Blach, DVM, MS, MBA

Veterinarians are your primary service providers and revenue producers in most practices.  Therefore, it is important to optimize the roles your veterinarians serve in order to ensure that veterinarians... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

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