Entries with the topic Service Thursday.
Anticipate customer needs
Mar 9, 2017 by Edward L. Blach, DVM, MS, MBA
Can you think of an occasion when you as a customer were doing business with a company, and you felt like they anticipated every need you might have before you... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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What is your promise to your customers?
Mar 2, 2017 by Edward L. Blach, DVM, MS, MBA
Every business makes a promise to their customers. In building your brand and your practice, you have established promises, both written and unwritten, to your customers regarding the quality... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Establish your standard of care for both your medicine and your business
Feb 23, 2017 by Edward L. Blach, DVM, MS, MBA
Much of the conflict with veterinarians operating healthy practices often lies with the focus of the veterinarian being on their preferred medical process in isolation from the needs of the... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Provide Exemplary Care ,Service Thursday
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Measures that matter
Feb 16, 2017 by Edward L. Blach, DVM, MS, MBA
Clients have preferences regarding the services they receive. They hate having to wait. They want service now, on their terms, and they want to know that they matter. ... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Differentiate your service
Feb 9, 2017 by Edward L. Blach, DVM, MS, MBA
Most veterinary practices offer the same services. Most practices deliver similar care, in a building that is similar, with a team of people who are similar, in a manner... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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What customers want versus what customers need
Feb 2, 2017 by Edward L. Blach, DVM, MS, MBA
As veterinarians, we’re taught to advise clients about what they need. We learn a lot of science and medicine that leads to diagnosing a problem and then... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Exemplary care is more than medicine
Jan 26, 2017 by Edward L. Blach, DVM, MS, MBA
Veterinarians are thought of primarily by their clients for instances of injury and illness. Though veterinary opinions have some impact regarding other issues such as nutrition and behavior, our... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Management structure affects customer service
Jan 19, 2017 by Edward L. Blach, DVM, MS, MBA
Practice ownership brings with it requirements to make some management decisions. And those decisions will determine how customers are served, but management will vary according to various ownership structures. ... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Use technology to improve efficiencies and service
Jan 12, 2017 by Edward L. Blach, DVM, MS, MBA
Customer service is of utmost importance in veterinary practice. In today's business environment, it is important to look at other service businesses to identify ways to provide an... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Alexa? Siri? Who are these people?
Jan 5, 2017 by Edward L. Blach, DVM, MS, MBA
Who is Alexa? And who is Siri? We hear about these characters, and we see people (maybe some of us do this as well) talking to electronic boxes... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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