Entries with the topic Service Thursday.

Science versus service

Dec 29, 2016 by Edward L. Blach, DVM, MS, MBA

Veterinarians are taught the sciences. Our clients want service. Therein lies the dilemma we face when trying to satisfy customers. We were recruited to be veterinarians for... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Has your service kept up with the times?

Dec 22, 2016 by Edward L. Blach, DVM, MS, MBA

As we enter this holiday season, consider how services have changed during the holiday season. A generation ago, the catalog was the center of holiday shopping. Kids would... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Use webinars to deliver and record education for your clients

Dec 15, 2016 by Edward L. Blach, DVM, MS, MBA

Clients love the opportunity to learn from their veterinarians. Those who make educating clients a priority typically have the most loyal clients, and growing, healthy practices. Educating your... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Can your clients make appointments online?

Dec 8, 2016 by Edward L. Blach, DVM, MS, MBA

Customer opportunities are lost by impediments that prevent them from getting what they want when they want it. How much business are you losing because clients can't accomplish... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

What do clients want?

Dec 1, 2016 by Edward L. Blach, DVM, MS, MBA

What do clients want? This question should be the focus of every veterinary practice. It should drive the development of your core service offering. If your clients... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Happy Thanksgiving!

Nov 24, 2016 by Edward L. Blach, DVM, MS, MBA

Happy Thanksgiving to all of you and your teams! We are grateful for your support and for the opportunity to serve you. The opportunity to participate in our... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Evaluate your customer interface

Nov 17, 2016 by Edward L. Blach, DVM, MS, MBA

What is your customer interface? To use an analogy, the customer interface for the Apple iPhone and similar devices is how easy, simple, effective, reactive, and satisfying it is... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Listening leads to innovation and satisfaction

Nov 10, 2016 by Edward L. Blach, DVM, MS, MBA

When examining almost every client survey over the past 7 or 8 years in the veterinary industry, there are some loud messages coming through from animal owners. These findings should be... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Who is right? Clients or veterinarians?

Nov 3, 2016 by Edward L. Blach, DVM, MS, MBA

Over the past several years, Banfield Pet Hospitals has analyzed millions of social media interactions amongst pet owners to try to learn what they truly want and need relative to... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.

Fix it!

Oct 27, 2016 by Edward L. Blach, DVM, MS, MBA

Every business wants raving fans. Raving fans are those customers that not only love the business, but they are vocal advocates who tout the quality of the experience provided... [ Continue Reading ]

Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday

No comments found, be the first to post a comment.