What do your customers want?
Customers will tell you by their actions what they want. If they seek service elsewhere or purchase drugs online, then there is a reason. Either it's more...
Feb 24, 2017 by Andrew Clark
Many veterinary business owners choose to withdraw almost all the cash from the practice at the end of the year. What this usually means is that the owners use... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Feb 23, 2017 by Edward L. Blach, DVM, MS, MBA
Much of the conflict with veterinarians operating healthy practices often lies with the focus of the veterinarian being on their preferred medical process in isolation from the needs of the... [ Continue Reading ]
Topics: Featured 3 ,Administration ,Provide Exemplary Care ,Service Thursday
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Feb 22, 2017 by Edward L. Blach, DVM, MS, MBA
Practices should spend significant time and effort establishing and nurturing relationships with their key suppliers. These relationships, along with well-negotiated supplier agreements and close working relationships, will yield many... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Feb 21, 2017 by Edward L. Blach, DVM, MS, MBA
Labor costs are the highest expense in most veterinary practices. It is also one of the most challenging requirements of managing a practice or even a part of a... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Feb 20, 2017 by Edward L. Blach, DVM, MS, MBA
Accessibility is one of the most important criteria that customers want from any service provider, and customers of veterinarians are no different. It might seem obvious, but it is... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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Feb 17, 2017 by Andrew Clark
I am attending the Veterinary Study Groups Congress, a biennial CE and networking event for Veterinary Management Group members. As always, the board has selected excellent speakers on timely... [ Continue Reading ]
Topics: Featured 3 ,Finance ,Financial Friday
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Feb 16, 2017 by Edward L. Blach, DVM, MS, MBA
Clients have preferences regarding the services they receive. They hate having to wait. They want service now, on their terms, and they want to know that they matter. ... [ Continue Reading ]
Topics: Featured 3 ,Provide Exemplary Care ,Service Thursday
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Feb 15, 2017 by Edward L. Blach, DVM, MS, MBA
Inventory and related services such as radiology, laboratory, and others is the second highest expense category in most veterinary practices. Typically, this category, known as Cost of Professional Services ... [ Continue Reading ]
Topics: Featured 3 ,Optimize Inventory and Suppliers ,Supplier Wednesday
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Feb 14, 2017 by Edward L. Blach, DVM, MS, MBA
The recent Super Bowl provided many lessons and insights about the impact of leadership on the performance of a team. Tom Brady and Bill Belichick, along with Patriots owner,... [ Continue Reading ]
Topics: Featured 3 ,Build and Lead Your Team ,Team Tuesday
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Feb 13, 2017 by Edward L. Blach, DVM, MS, MBA
Differentiation is crucial to your practice being seen as distinctively different, unique, and valuable to your customers. Without differentiation, your practices becomes just one of many service providers in a... [ Continue Reading ]
Topics: Featured 3 ,Sales and Marketing ,Marketing Monday
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